Shipping policy

SHIPPING POLICY:

• Purchases are considered delivered and complete once shipped, not once received by the customer
• Flat Rate Shipping: if an item is eligible for flat rate shipping it will be indicated
  • All items shipped at flat rate shipping prices will be shipped with a declared value of $100
  • This means in the event of a lost or damaged shipment you will only receive $100 as compensation
  • If you would like your product shipped declared at full value, please contact us for a shipping quote
• For all other products please contact us for a shipping quote
• The product you are exchanging for must be of equal or greater value, for any items of lesser value no credit will be given
• Large shipments, such as e-bikes, multiple scooters, rigid paddleboards, inflatable docks and inflatable boats are shipped LTL Freight to keep shipping costs down. These shipments may require the customer to pick up from their closest terminal location
• Products will be sent out within 1 – 2 business days after full payment is received.
• We will notify you as soon as your shipment is sent and provide you with a tracking number by email.
• For any unseen circumstance where we cannot ship your item out promptly you will be contacted immediately.